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Shipping Policy

 

 

 

1. INTERNATIONAL SHIPPING  

  • Currently we only ship to the U.K

2. SHIPPING METHODS AND TIMEFRAMES:

  • Standard Delivery - 2-5 Business Days
  • You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed as it can be affected by customs.

3. SHIPPING RATES:

  • Shipping rates are calculated based on the weight, size, and destination of your order.
  • We offer free shipping on orders over £95.00.

4. ORDER TRACKING:

  • After your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
  • You can track your order using the provided tracking number on the carrier's website.

5. ORDER CONFIRMATION AND COMMUNICATION:

  • You will receive an order confirmation email after placing your order. Please review this email and contact us promptly if you notice any discrepancies.
  • We will send email updates regarding the status of your order, including shipment confirmation and tracking information.

6. LOST OR STOLEN PACKAGES:

  • We are not responsible for packages lost or stolen after they have been successfully delivered to the shipping address provided at checkout.
  • If you encounter delivery issues, please contact the carrier directly or reach out to our customer support for assistance.

7. RETURNS AND REFUNDS:

  • Please refer to our RETURNS POLICY for information regarding returns and refunds.

8. DELIVERY DELAYS:

  • While we strive to ensure on-time delivery, shipping delays can occur due to unforeseen circumstances, such as extreme weather, natural disasters, or carrier issues. We will do our best to keep you informed in case of any significant delays.

9. CONTACT INFORMATION:

  • If you have any questions or concerns about our Shipping Policy or your order, please contact our customer support team via info@thecloudedoption.com.

10. POLICY UPDATES:

  • We reserve the right to update our Shipping Policy at any time. Please review this policy periodically to stay informed of any changes.

 

By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this Shipping Policy.