FAQ

Once you have completed your order, you will receive a confirmation email within 30 minutes. If you have not received the email after this time, please Contact Us.

All customers receive a shipping confirmation email when their order has been shipped, which includes the tracking number. Please use the links provided via our carrier notification to track your order.

We cannot change or cancel an order once it has been confirmed; however, you can cancel an order if it has not already been processed.

Currently we only ship to the UNITED KINGDOM.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, or if you have any questions regarding returns please Contact Us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The exchange of purchased products is not allowed. Therefore, products received after purchase may only be returned, and result in a refund of the price paid for the purchase.

If you believe you have received the wrong item in your order, please Contact Us so we can resolve the issue. We kindly ask you to provide as much information as possible upon contact eg, order number, images of the item and any other information you deem may be relevant.

If you believe you have received a faulty or damaged item, please Contact Us so we can resolve the issue. We kindly ask you to provide as much information as possible upon contact eg, order number, images of the item and any other information you deem may be relevant.

No, the shipping address cannot be modified. For any doubts, please Contact Us.

• Standard Delivery - 2-5 Business Days

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed as it can be affected by customs.

- Credit cards (we accept Visa, Maestro and Mastercard);
- Paypal (to register a paypal account, please visit their website at paypal.com);
- Apple Pay
- Google Pay

After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorisation the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.   

The reasons for such failure may simply be:
- The card limit has been reached
- The card information entered is wrong
- The card reached the maximum number of charges allowed in a period
- The billing address does not match with the cardholder details
- The card does not allow online transactions

In other cases, the reasons are less obvious and may relate to the ever-increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.